How do I contact Shaw technical support?

1-877-742-9249
Technical Support can be reached 24/7 at 1-877-742-9249. Please note that this is intended for issues, concerns or questions of a non-urgent nature. If your request is urgent and/or you require real-time support, please call our 24/7 technical support line: 1-877-742-9249.

What happened to Shaw connect?

ShawConnect.ca is now decommissioned and will redirect you to Shaw.ca.

How do I talk to a real person at Shaw?

The first step is to message us or call a Shaw agent at 1-888-472-2222.

How do I chat with Shaw?

Shaw Support Chat

Tap Chat in the menu bar.
Tap Start Chat.
Tap a subject that describes your issue or question.
Wait in the queue to chat with an agent.
End the chat by tapping End Chat.

Why is one of my TV channels not working?

First check that your TV is set to the correct Source or Input, try changing the Source or Input to AV, TV, Digital TV or DTV if you haven’t already. If your “No Signal” message is not due to incorrect Source or Input being selected, then it’s most likely caused by a set up or antenna fault.

Why is my Internet down?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

How do I reset my Shaw Internet?

In order to reboot your modem or router, follow these steps:

Unplug the power cord from your Shaw modem.
Unplug the power cord from your router.
Wait at least 30 seconds, then plug the power cord back into your modem.
Wait a few minutes until the modem comes back online.
Plug the power cord back into your router.

How do I fix my SSID problem?

Restart the modem

Unplug the power cable from the back of the WiFi Modem.
Wait 30 seconds.
Reconnect the power cable to the modem.
When your WiFi network appears in the list of available networks on your device, try connecting to it to see if it works.

How do you reset Shaw WiFi?

How do I contact Shaw technical support?